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About SupportUtils
SupportUtils is a Gmail-based support ticket system for teams that work from a shared inbox. It runs as a Chrome extension inside Gmail and lets teams track email threads as tickets, assign ownership, update statuses, add internal notes, and view ticket activity in a dashboard. The site says it is built for small support teams that want to manage support workflows without leaving Gmail, and that it only syncs ticket metadata created by the team rather than email content.