About Nousu
Nousu is an AI customer service platform for Shopify and WooCommerce stores. It combines a live chat widget, shared inbox, and AI agent to answer customer questions across chat, email, and WhatsApp. Based on the site text, it can look up order data and assist with support actions such as order status updates, returns, refunds, and address changes, with human approval flows for sensitive cases. It also includes knowledge base syncing, conversation tagging, routing, and escalation to teammates when needed.